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Working With Cross-Cultural Differences

At the end of this course, participants should have a basic understanding of some of the theoretical dimensions of culture that help us to understand cross-cultural differences.

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Course Info

  • Duration 9 video lessons (71 Mins)
  • Published Published
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Browse Course Chapters

  • 1. Introduction (1 min)
  • 2. What Is Culture? (4 mins)
  • 3. Hofstede Framework, Part 1 (12 mins)
  • 4. Hofstede Framework, Part 2 (12 mins)
  • 5. Hofstede Framework, Part 3 (11 mins)
  • 6. Trompenaar's Framework, Part 1 (11 mins)
  • 7. Trompenaar's Framework, Part 2 (8 mins)
  • 8. Trompenaar's Framework, Part 3 (7 mins)
  • 9. Wrap-Up (1 min)

Course Description

Experts acknowledge that culture is a fuzzy construct. However, with the globalization of work, there is a growing imperative to understand cross-cultural differences. One does not even need to leave a country to encounter cross-cultural differences. They are all around us in both work and social settings.

This course presents two frameworks for understanding cultural differences: the Hofstede framework and the Trompenaars framework. Both frameworks are named after the Dutch researchers who developed them. The Hofstede framework consists of six dimensions: individualism vs. collectivism, high vs. low power distance, high vs. low uncertainty avoidance, masculinity vs. femininity, indulgence vs. restraint, and short vs. long term orientation. The Trompenaars framework consists of seven dimensions: individualism vs. communitarianism, sequential vs. synchronous time, specific vs. diffuse, achieved vs. ascribed, universal vs. particular, internal vs external control, and affective vs. affective neutral.

Each of these dimensions contribute to an understanding of the differing attitudes and values that influence the ways cultures perceive the world. At the end of this course, participants should have a basic understanding of some of the theoretical dimensions of culture that contribute to cross-cultural differences. It should be noted that this course is not a series of dos and don’ts when working in or with different cultures. Rather, it is an inquiry into value and attitudinal differences that occur in different cultures.

Learn these skills

  • Civic Engagement
  • Demographics


This course is approved for 1.25 AICP CM Credit.

Meet Your Instructor

Kevin Lo

Kevin Lo

Kevin Lo is an Associate Professor at the University of San Francisco School of Management in the Department of Organization, Leadership, and Communication.

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