- 9 video lessons (58 Mins)
Browse Course Chapters
2.Why Customer Service?3 mins
3.Customer Service for Planners8 mins
4.Working With Difficult Situations6 mins
5.Representing Your Organization14 mins
6.Relating to Boards8 mins
7.Balancing Freedom of Information with Confidentiality8 mins
8.Closing Thoughts2 mins
9.Frequently Asked Questions5 mins
More than ever, public service is focusing on customer service. In this course, we will discuss how to work with applicants, residents, and other stakeholders to provide services. Planning often means giving people bad news—not recommending their project for approval or telling them a development next to their home meets zoning standards. Learning to give both good and bad news with respect and tact is a skill planners should learn.
This course teaches customer service concepts, skills, and strategies to reflect well on planning organizations, and also make planners more effective in their work.
Learn these skills
- Career Development
- Civic Engagement
- Communications & Media
This course is approved for 1 AICP CM credit.
This course is approved for 1 CNU-A credit.
This course is approved for 1 SACPLAN CPD point.