city street at night

External Relations for Planners

This course teaches customer service concepts, skills, and strategies to reflect well on planning organizations, and also make planners more effective in their work.

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Course Info

  • Duration 9 video lessons (58 Mins)
  • Published Published
    2017
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Browse Course Chapters

  • 1. Introduction (1 min)
  • 2. Why Customer Service? (3 mins)
  • 3. Customer Service for Planners (8 mins)
  • 4. Working With Difficult Situations (6 mins)
  • 5. Representing Your Organization (14 mins)
  • 6. Relating to Boards (8 mins)
  • 7. Balancing Freedom of Information with Confidentiality (8 mins)
  • 8. Closing Thoughts (2 mins)
  • 9. Frequently Asked Questions (5 mins)

Course Description

More than ever, public service is focusing on customer service. In this course, we will discuss how to work with applicants, residents, and other stakeholders to provide services. Planning often means giving people bad news—not recommending their project for approval or telling them a development next to their home meets zoning standards. Learning to give both good and bad news with respect and tact is a skill planners should learn.

This course teaches customer service concepts, skills, and strategies to reflect well on planning organizations, and also make planners more effective in their work.

Learn these skills

  • Career Development
  • Civic Engagement
  • Communications & Media
  • Ethics

AICP CM

This course is approved for 1 AICP CM credit

CNU-A

This course is approved for 1 CNU-A credit.

SACPLAN CPD

This course is approved for 1 SACPLAN CPD point. 

Meet Your Instructor

Jeff Levine

Jeff Levine

Jeff is the Planning and Urban Development Director for Portland, ME.

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