External Relations for Planners

This course teaches customer service concepts, skills, and strategies to reflect well on planning organizations, and also make planners more effective in their work.

  • 58 Mins
  • Published
    2017
AICP CM

Description

More than ever, public service is focusing on customer service. In this course, we will discuss how to work with applicants, residents, and other stakeholders to provide services. Planning often means giving people bad news—not recommending their project for approval or telling them a development next to their home meets zoning standards. Learning to give both good and bad news with respect and tact is a skill planners should learn.

This course teaches customer service concepts, skills, and strategies to reflect well on planning organizations, and also make planners more effective in their work.

AICP CM

This course is approved for 1 AICP CM credit