Name: External Relations for Planners
Author: Jeff Levine

Course Info

9 video lessons (58 Mins)
Published
2017

Preview Course

Browse Course Chapters

1.

Introduction

1 min
2.

Why Customer Service?

3 mins
3.

Customer Service for Planners

8 mins
4.

Working With Difficult Situations

6 mins
5.

Representing Your Organization

14 mins
6.

Relating to Boards

8 mins
7.

Balancing Freedom of Information with Confidentiality

8 mins
8.

Closing Thoughts

2 mins
9.

Frequently Asked Questions

5 mins

Course Description

More than ever, public service is focusing on customer service. In this course, we will discuss how to work with applicants, residents, and other stakeholders to provide services. Planning often means giving people bad news—not recommending their project for approval or telling them a development next to their home meets zoning standards. Learning to give both good and bad news with respect and tact is a skill planners should learn.

This course teaches customer service concepts, skills, and strategies to reflect well on planning organizations, and also make planners more effective in their work.