Subscription Fees
- Your credit card will be automatically charged on the anniversary of your original transaction date each month or year, depending on your plan. If no corresponding date exists in a given month, the charge will occur on the final day of that month (e.g., a January 31 subscription renews on February 28).
- Discounts, rebates, or other special offers apply only to the initial subscription term. Subscriptions renew at the then-current full subscription rates unless otherwise explicitly noted at the time of purchase.
- Right of access to the Services is effective only upon successful receipt of payment.
- Planetizen may terminate your subscription if it is unable to process renewal charges due to inaccurate, outdated, or invalid payment information.
- Planetizen uses Stripe as its payment processor. Stripe may automatically update your payment method on file if your credit or debit card expires, including by identifying and applying a replacement card issued by your bank. As a result, your subscription may continue to renew even if your original card has expired. It is your sole responsibility to cancel your subscription before the renewal date if you do not wish to continue, regardless of the status of your payment method.
- The use of a corporate, procurement, or employer-issued payment card does not create any additional refund rights or alter your obligations under this policy. You are responsible for obtaining any internal approvals required by your employer or institution prior to renewal.
Automatic Renewal
- All subscriptions renew automatically at the end of each billing period unless canceled before the renewal date.
- By subscribing, you authorize Planetizen to charge your payment method on file for each renewal period at the then-current rate.
- Renewal charges are the subscriber's responsibility. Planetizen is not liable for charges resulting from a failure to cancel, an automatic card update, or an employer's failure to monitor a corporate card.
Cancelling Your Subscription
- Subscriptions must be canceled through the cancellation link on your user dashboard, accessible after logging in at courses.planetizen.com. Cancellation requests submitted by email or phone will not be accepted and do not constitute valid cancellation.
- Upon cancellation, you will retain access through the end of your current billing period. For example, if your card is charged on the 10th of each month and you cancel on April 25th, your access will continue through May 10th.
- Cancellation stops future renewals only. It does not entitle you to a refund of any current or prior charges except as described below.
Refunds
- Monthly Subscriptions: If you cancel within three (3) calendar days of an automatic renewal charge, you may request a full refund of that renewal charge by contacting [email protected]. No refunds are provided outside this window.
- Annual Subscriptions: You may request a full refund if you cancel within ten (10) days of your initial purchase or annual renewal date. No refunds are provided outside this window.
- Refunds are not provided for failure to cancel before a renewal, failure to monitor a payment method, automatic card updates by your payment processor, or use of a corporate or employer-issued card without internal authorization.
- Planetizen reserves the right to deny refund requests in cases of Terms violations, repeated refund requests, or other circumstances at our discretion.
- Please allow 7–10 business days for approved refunds to be processed and reflected in your account.