Terms of Service

Planetizen Courses Terms of Service

Last Updated: October 7, 2026

Thank you for using Planetizen Courses!

Planetizen Courses offers products and services provided by Planetizen, Inc., a California corporation ("Planetizen," "us," "we," or "our"). These Terms of Service ("Terms") govern your use of courses.planetizen.com, our apps, and our other products and services ("Services"), whether or not you have an account. Because some of our Services may be software downloaded to your computer, phone, tablet, or other device, you agree that we may automatically update this software and that these Terms will apply to those updates. Please read these Terms carefully, and contact us if you have any questions, requests for information, or complaints.

By clicking "I accept" or creating an account, or, if you have not created an account, by visiting or using the Services, you agree to be bound by these Terms and by our Privacy Policy (www.planetizen.com/privacy-policy), which is incorporated into these Terms and explains our use of cookies, pixels, session recording, and similar technologies, including that third parties receive information about your visit directly from your browser. If you do not agree, do not use the Services.

THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 15 THAT APPLY TO ALL CLAIMS BETWEEN YOU AND PLANETIZEN, INCLUDING CLAIMS ABOUT PRIVACY, COOKIES, AND TRACKING TECHNOLOGIES. PLEASE READ SECTION 15 CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS: (1) YOU MAY PURSUE CLAIMS ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING; (2) CLAIMS WILL BE RESOLVED IN INDIVIDUAL ARBITRATION OR SMALL CLAIMS COURT, AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL; AND (3) YOU MUST FOLLOW THE NOTICE AND INFORMAL RESOLUTION PROCESS IN SECTION 15 BEFORE FILING ANY CLAIM. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 15.8.

1. Using Planetizen Courses

Who May Use Our Services. You may use our Services only if you can form a binding contract with Planetizen, are not barred from using the Services under applicable law, and comply with these Terms and all applicable laws. Use or access by anyone under the age of 13 is prohibited. You must be over the age at which you can consent to data processing under the laws of your country.

When you create your Planetizen Courses account, and when you later use certain features, you must provide accurate and complete information and keep it up to date.

Any violation of these Terms or applicable laws may result in your access to all or part of the Services being suspended, disabled, or terminated.

Our License to You. Subject to these Terms and our policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use our Services for your personal, non-commercial educational use. You agree to create, access, and use only one user account, unless you are a Group Member accessing the Services through a group subscription. You will not share access to your account or your access information with any third party. Using our Services does not give you ownership of, or any intellectual property rights in, our Services or the content you access.

Commercial Use. Any use of our Services for commercial purposes is prohibited unless you have our written permission or a separate enterprise agreement with Planetizen. If you are interested in using Planetizen Courses for your organization, contact us at [email protected].

Account Security. You are solely responsible for keeping your account credentials confidential and for all activity under your account. You must immediately notify us at [email protected] of any unauthorized use of your account or any other security breach.

2. Content and Course Offerings

Changes to Content. Planetizen offers online courses, videos, and instructional content ("Content" or "Library") focused on urban planning and related fields. While we strive to provide high-quality educational Content, we may modify, add, remove, suspend, or discontinue any Content at any time, with or without notice. Content is subject to the Disclaimers and Limitation of Liability sections below.

No Academic Credit or Professional Certification. Unless explicitly stated otherwise, Planetizen Courses does not grant academic credit or professional certification. Participating in or completing courses does not confer academic credit, professional licensure, or certification. Even if a certificate of completion is provided, there is no guarantee that educational institutions, employers, or certification bodies will recognize or accept it. You are responsible for determining whether our courses meet your educational, professional, or certification requirements.

Professional Licensure Disclaimer. Professional licensure, certification, and continuing education requirements vary by jurisdiction and profession. Planetizen does not guarantee that completing any course will satisfy continuing education requirements, qualify you for licensure or certification, or meet employer requirements. Research the requirements that apply to your profession and jurisdiction before enrolling.

3. Your Content and Intellectual Property

User Content. The Services may let you post comments, participate in forums, submit assignments, and share other content ("User Content"). You retain all intellectual property rights in your User Content. By submitting User Content, you grant Planetizen a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display it in connection with operating, promoting, and improving the Services.

You represent and warrant that you own or have the necessary rights to submit your User Content and that it does not violate these Terms, applicable laws, or third-party rights. You are solely responsible for your User Content and the consequences of posting or publishing it. We may remove or modify User Content for any reason, including User Content we believe violates these Terms or Section 4.

Feedback. We welcome your suggestions, ideas, comments, and other feedback about the Services ("Feedback"). By submitting Feedback, you grant us the right to use it without restriction or compensation to you. Accepting your Feedback does not waive Planetizen's rights to use similar or related ideas previously known to Planetizen, developed by our employees or contractors, or obtained from other sources.

Planetizen's Intellectual Property. The Services and Content (excluding User Content) are owned by Planetizen and our licensors and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. "Planetizen," "Planetizen Courses," and related logos are trademarks or registered trademarks of Planetizen, Inc. All rights not expressly granted to you in these Terms are reserved by Planetizen and our licensors.

4. Prohibited Conduct and Acceptable Use

You agree that you will not, and will not permit others to:

  • use the Services in any manner that violates applicable laws, regulations, or third-party rights;
  • copy, reproduce, distribute, publicly display, or create derivative works from the Content or Services except as expressly permitted;
  • record, download, or capture Content except through features we explicitly provide;
  • remove, alter, or obscure any copyright, trademark, or other proprietary rights notices;
  • use any robot, spider, scraper, or other automated means to access the Services or extract data;
  • reverse engineer, decompile, disassemble, or attempt to derive source code from the Services;
  • circumvent, disable, or interfere with security features or access controls;
  • use the Services to transmit viruses, malware, or other harmful code;
  • interfere with or disrupt the Services, servers, or networks;
  • impersonate any person or entity or misrepresent your affiliation with Planetizen;
  • share content that is unlawful, defamatory, obscene, pornographic, abusive, harassing, threatening, hateful, discriminatory, or that infringes intellectual property or privacy rights;
  • share your account credentials or allow multiple individuals to use a single account;
  • use the Services for commercial purposes without our written permission;
  • use Content or data from the Services to train artificial intelligence or machine learning models without our prior written consent; or
  • encourage or help anyone do any of the things on this list.

We may investigate and take appropriate action against anyone who violates these Terms, including removing Content, suspending or terminating accounts, and reporting violations to law enforcement.

5. Subscriptions, Payments, and Refunds

Subscription Plans and Pricing. Planetizen Courses offers monthly and annual subscription plans. Current pricing is available at courses.planetizen.com. All fees are in U.S. dollars unless otherwise stated. You are responsible for paying all fees and applicable taxes on time using a valid payment method. For Group Subscriptions, see Section 5A.

Automatic Renewal. YOUR SUBSCRIPTION WILL RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY, AS YOU SELECTED AT PURCHASE) AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT SUBSCRIPTION PRICE, PLUS APPLICABLE TAXES, UNTIL YOU CANCEL. Monthly subscriptions renew on the same calendar day each month (or the last day of the month if there is no corresponding day). Annual subscriptions renew on the anniversary of your subscription start date. The price and billing frequency of your plan are shown at checkout and in the confirmation email we send after purchase.

How to Cancel. You can cancel at any time, online, from your account dashboard at courses.planetizen.com [path, e.g., Account > Subscription > Cancel], or by emailing [email protected]. Cancellation takes effect at the end of your current billing period, and we will send you a confirmation email.

Employer and Organization Cards. If you pay with a card issued by an employer or organization, you are responsible for obtaining any approvals it requires before renewal. Using such a card does not change these terms.

Automatic Payment Method Updates. Our payment processor, Stripe, participates in card network updater services. If your card expires or is replaced, your bank may give Stripe your new card details, and your subscription will continue to renew on the updated card. If you do not want your subscription to continue, cancel it before your renewal date as described above. Charges made after a card update follow the same refund terms as any other renewal.

Price Changes. We may change subscription fees. We will give at least thirty (30) days' advance notice of any price increase by email or through the Services. The new price will apply to your next billing cycle after the notice period. If you do not agree to the price change, you may cancel your subscription before it renews.

Failed Payments. If a payment fails, we may notify you and may temporarily suspend your access. If payment is not successfully processed within fourteen (14) days, we may terminate your subscription. You remain responsible for all unpaid fees.

Cancellation and Refunds. You may cancel your subscription at any time online through your account dashboard, without contacting us, or by emailing [email protected]. After cancellation, you keep access through the end of your current billing period.

  • Monthly Subscriptions: If you cancel within three (3) calendar days of an automatic renewal, you may request a full refund of that renewal charge. No refunds are provided for other cancellations.
  • Annual Subscriptions: You may receive a full refund if you cancel within ten (10) days of your initial purchase or renewal and request a refund.

Refunds are not provided except as stated above or where required by law. We may deny refund requests in cases of Terms violations or repeated refund requests. Please allow 7–10 business days for refunds to be processed and reflected in your account.

5A. Group Subscriptions

Planetizen Courses offers group subscription plans for organizations and institutions ("Group Subscribers") to provide access to multiple users ("Group Members"). Each Group Subscriber must designate a Group Administrator to manage the subscription, add and remove Group Members, and handle billing.

Accounts and Seats. Group Members receive individual accounts tied to the group subscription. Each account may be used only by the designated individual and may not be shared. Group subscriptions include a specified number of seats. Adding seats beyond the limit requires upgrading the subscription.

Billing and Renewal. Group subscriptions are billed annually (or as otherwise agreed) and renew automatically unless canceled before the renewal date. Payment is the responsibility of the Group Subscriber, not individual Group Members.

Grace Period. If a group subscription is not renewed by the renewal date, Group Members keep access for fourteen (14) days. If payment is not received within this grace period, all Group Member accounts will be disabled and access to the Services will end.

Discount Eligibility. Any group subscription discounts or promotional rates are contingent on timely renewal. If a Group Subscriber does not renew before the renewal date, previously applied discounts or promotional pricing will be forfeited. Renewals made after the renewal date, including during the grace period, will be subject to the then-current standard group rates, and Planetizen may apply updated pricing at its sole discretion.

Cancellation and Refunds. Group subscriptions may be canceled at any time by contacting [email protected]. Group subscriptions are non-refundable. No partial refunds are provided for unused seats or mid-term cancellations.

Removal of Members. Group Administrators may remove Group Members at any time, immediately ending their access. Removed members will not have access to course materials unless they purchase an individual subscription.

Responsibilities. The Group Subscriber is responsible for ensuring all Group Members comply with these Terms and for timely payment. The Group Subscriber agrees to indemnify Planetizen from claims arising from Group Member conduct. Planetizen may suspend or terminate a group subscription for Terms violations or non-payment.

Right of Withdrawal (European Union and United Kingdom Users)

If you are located in the European Union or United Kingdom, you have a right of withdrawal for 14 days from the date your subscription begins. You may withdraw without giving a reason by emailing [email protected]. If you have already accessed the Services with your express consent, your right of withdrawal may be forfeited. Planetizen will reimburse all payments within 14 days of being notified of your withdrawal, using your original payment method unless otherwise agreed.

6. Third-Party Content and Services

The Services may contain links to third-party websites, applications, or services that Planetizen does not own or control. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We use third-party service providers, such as payment processors, hosting and course platform providers, and email providers, to operate the Services. The Services also include cookies, pixels, session recording tools, and similar technologies from third-party analytics, advertising, social media, and visitor identification providers, as described in our Privacy Policy. These third parties receive information about your use of the Services directly from your browser and may use it under their own privacy policies. You acknowledge and agree that Planetizen is not responsible or liable for the acts or omissions of third-party services.

7. Copyright and Trademark Policy

Planetizen respects the intellectual property rights of others and expects our users to do the same. We have adopted a policy in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws.

If you believe that Content on the Services infringes your copyright, send a notice to our Copyright Agent at [email protected] with:

  • your physical or electronic signature, or that of a person authorized to act on your behalf;
  • identification of the copyrighted work claimed to have been infringed;
  • identification of the material claimed to be infringing and information sufficient to locate it;
  • your name, address, telephone number, and email address;
  • a statement that you have a good faith belief that use of the material is not authorized by the copyright owner; and
  • a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We may suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing intellectual property rights.

8. Privacy and Data Protection

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at www.planetizen.com/privacy-policy. The Services use cookies, pixels, tags, session recording tools, and similar technologies provided by Planetizen and by third parties, including analytics, advertising, social media, and visitor identification providers. When you use the Services, your browser transmits information about your visit, including the pages you view, your referring page, device and browser information, IP address, identifiers, and your interactions, directly to those third parties as well as to us.

By using the Services, you consent to these practices as described in the Privacy Policy, including the transmission of this information to third parties, subject to your right to opt out at any time using the "Your Privacy Choices" link at the bottom of every page or, where applicable, by enabling Global Privacy Control in your browser. Where the law requires your opt-in consent, we will ask for it before using non-necessary technologies.

Depending on your location, you may have rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). See our Privacy Policy for details and for how to submit a request.

We work to protect the security of your account and related information, but we cannot guarantee that unauthorized third parties will not defeat our security measures. Please notify us immediately at [email protected] of any compromise or unauthorized use of your account.

9. Education Research

Planetizen is committed to advancing the science of learning and teaching. Records of your participation in courses may be used for education research. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.

10. Modifying or Terminating Our Services

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend or stop part of our Services altogether. We may terminate your use of any Service for any reason, including violation of these Terms. If we terminate your use of a paid Service without cause, a refund may be available as described in Section 5.

We may not be able to deliver the Services to certain regions or countries for various reasons, including legal restrictions, export control requirements, or commercial reasons. Planetizen has no liability to you for any such action.

If your account remains inactive for more than twelve (12) consecutive months, we may send you a notice. If you do not respond within thirty (30) days, we may delete your account and associated data. This does not apply to active paid subscriptions.

Data Retention. We retain your account and course completion records while your account is active and for a reasonable period afterward, so that you can access your professional development history, and otherwise as described in the "Retention" section of our Privacy Policy. You may request deletion of your account and data at any time by contacting [email protected]. We may retain certain records as required by law or for legitimate business purposes such as accounting and dispute resolution.

You can stop using our Services at any time by canceling your subscription or deleting your account.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. PLANETIZEN SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

SOME OF OUR SERVICES MAY USE ARTIFICIAL INTELLIGENCE ("AI"). SERVICES THAT USE AI ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND. YOU UNDERSTAND AND AGREE THAT YOU MUST VERIFY ANY AI OUTPUTS AND THAT PLANETIZEN IS NOT RESPONSIBLE FOR INACCURATE OR INCOMPLETE AI OUTPUTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANETIZEN DISCLAIMS ALL LIABILITY RELATED TO YOUR ACCESS TO OR USE OF THE SERVICES OR ANY RELATED CONTENT. YOU ACKNOWLEDGE AND AGREE THAT YOUR ACCESS TO AND USE OF THE SERVICES AND CONTENT IS AT YOUR OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANETIZEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY, INCLUDING ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PLANETIZEN'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE TOTAL FEES YOU PAID PLANETIZEN FOR PAID SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND PLANETIZEN, AND THAT THEY ARE AN ESSENTIAL BASIS OF PLANETIZEN'S ABILITY TO MAKE THE SERVICES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.

YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE SERVICES MUST BEGIN WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, TO THE EXTENT PERMITTED BY LAW. OTHERWISE, IT IS PERMANENTLY BARRED.

13. Indemnification

You agree to indemnify, defend, and hold harmless Planetizen and its officers, directors, employees, agents, affiliates, successors, and assigns from and against all claims, liabilities, expenses, and damages (to the extent attributable to you under applicable law), including reasonable attorneys' fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or the rights of any third party; or (c) your User Content, including any claim of infringement or misappropriation of intellectual property or other proprietary rights.

14. Governing Law and Venue

The Services are operated by Planetizen, Inc., located in Pasadena, California. These Terms are governed by the Federal Arbitration Act and, to the extent not preempted, the laws of the State of California, excluding its conflict-of-law provisions. This choice of law governs the interpretation and enforcement of these Terms and does not by itself create any claim, right, or remedy under California law for a person who would not otherwise be entitled to it.

For any dispute that is not subject to binding arbitration or brought in small claims court under Section 15, you and Planetizen submit to the personal jurisdiction of and exclusive venue in the federal and state courts located in and serving Los Angeles County, California.

These Terms do not deprive you of any mandatory consumer protections under the law of the country where you have your habitual residence and to which we direct the Services.

15. Dispute Resolution; Binding Arbitration; Class Action Waiver

15.1 Agreement to Arbitrate. If you live in the United States or another jurisdiction that allows agreements to arbitrate, you and Planetizen agree that any dispute, claim, or controversy between you and Planetizen arising out of or relating to the Services, these Terms, our Privacy Policy, any visit to or use of the Services (whether or not you have an account), or the collection, use, or disclosure of information about you, including through cookies, pixels, tags, session recording, or similar technologies (each, a "Claim"), will be resolved only by binding individual arbitration or in small claims court as described in this Section 15. This includes Claims that arose before you agreed to these Terms, subject to Section 15.9.

15.2 Notice of Dispute. Before beginning arbitration or a small claims action, the party with the Claim must send the other party a written Notice of Dispute. Notices to Planetizen must be sent by email to [email protected] and by mail to Planetizen, Inc., Attn: Legal – Notice of Dispute, 1308 E Colorado Blvd., Unit 3244, Pasadena, CA 91106. Planetizen will send any Notice to you at the email address associated with your account or that you otherwise provided. The Notice must include:

  • (a) your name, mailing address, email address, telephone number, and, if you have an account, your username and the email address on the account;
  • (b) for any Claim relating to a visit to the Services: the date and time of each visit, the URL of each page visited, the device, browser, and IP address used, whether you were logged in, your state of residence at the time of the visit, and any privacy settings or browser signals (such as Global Privacy Control) in effect;
  • (c) a description of the Claim, the facts supporting it, and the specific relief sought, including how any amount demanded was calculated;
  • (d) the name and contact information of your counsel, if any; and
  • (e) your personal signature and, if you are represented, your counsel's signature.

Each Notice may relate to only one person and must include all Claims that person has against Planetizen at that time. A Notice that does not meet these requirements is not complete and does not start the Informal Resolution Period.

15.3 Informal Resolution. The parties will try in good faith to resolve the Claim during the 60 days after a complete Notice of Dispute is received. If either party requests it during that period, the parties will hold an individualized settlement conference by telephone or videoconference, which you must attend personally (with your counsel, if you are represented) and which Planetizen will attend through a representative with settlement authority. Neither party may begin an arbitration or small claims action until the later of (a) 60 days after a complete Notice is received or (b) completion of a timely requested settlement conference (the "Informal Resolution Period"). All applicable statutes of limitations and filing deadlines are tolled while the Informal Resolution Period is in progress. Compliance with this Section 15.3 is a condition to starting arbitration, and a court may enjoin, or the arbitration administrator may decline to administer, any proceeding begun without it.

15.4 Small Claims Court. Either party may elect to have any Claim that qualifies for small claims court resolved there on an individual basis, in the county where you reside or in Los Angeles County, California. Either party may make this election at any time before an arbitrator is appointed, including after an arbitration has been filed. If the election is made, the arbitration will be closed and the Claim will proceed only in small claims court. Nothing in this Section 15 prevents either party from bringing an issue to the attention of a government agency.

15.5 Arbitration Procedures. Arbitration will be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures and, where applicable, its Supplemental Rules for Mass Arbitration Filings, in effect when the arbitration is filed (available at www.namadr.com). If NAM is unavailable, the parties will agree on another administrator, or a court will appoint one. A demand for arbitration against Planetizen must be sent to Planetizen, Inc., Attn: Legal – Arbitration Demand, 1308 E Colorado Blvd., Unit 3244, Pasadena, CA 91106, with a copy to [email protected], and must include: (1) the information required in Section 15.2(a)–(b); (2) a statement of the legal claims and the facts supporting them; (3) the remedy sought and an accurate calculation of the amount in controversy; (4) a certification that the Informal Resolution Period has been completed; (5) evidence of payment of the claimant's filing fee; and (6) the claimant's personal signature.

A single neutral arbitrator will decide the Claim. Hearings will be held by videoconference unless the arbitrator decides an in-person hearing is necessary, in which case it will be held in Los Angeles County, California, or another location the parties agree on. For Claims of $25,000 or less, the arbitration will be decided on written submissions unless the arbitrator decides a hearing is necessary.

Arbitration fees will be paid as provided in the NAM rules, and Planetizen will pay any fees that those rules allocate to the business. Each party will bear its own attorneys' fees and costs, except that the arbitrator may award attorneys' fees and costs to a prevailing party where an applicable statute authorizes it.

Frivolous or improper claims. If the arbitrator finds that the substance of a party's Claim or defense, or the relief sought, is frivolous or was brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), the arbitrator may order that party to reimburse the other party for all fees and costs it paid in the arbitration, including NAM filing fees, administrative fees, case management fees, hearing fees, and arbitrator compensation, and, where permitted by law, its reasonable attorneys' fees. This applies equally to you and to Planetizen.

The arbitrator may award relief only to the individual claimant and only to the extent needed to resolve that claimant's individual Claim. The arbitrator decides all issues, including arbitrability, except that a court decides issues about Sections 15.6 (Mass Arbitration) and 15.7 (Class Action and Jury Trial Waiver) and about whether Section 15.3 was followed. The arbitrator's award is final and binding, may be entered in any court with jurisdiction, and has no preclusive effect in any other proceeding involving different claimants.

15.6 Mass Arbitration. If 25 or more Claims that raise similar issues are asserted against Planetizen by the same or coordinated counsel or claimants, including self-represented claimants using substantially similar notices or demands (a "Mass Filing"), NAM's Supplemental Rules for Mass Arbitration Filings will apply. The parties agree to cooperate in good faith to administer the Claims in staged batches, with the first batch to include no more than 10 Claims (five selected by each side), to be resolved before the remaining Claims are filed or administrative fees are assessed on them. Statutes of limitations for Claims in a Mass Filing are tolled from the date a complete Notice of Dispute is received until the Claim is filed. A court may enforce this Section 15.6.

15.7 Class Action and Jury Trial Waiver. YOU AND PLANETIZEN MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING, EXCEPT AS PROVIDED FOR BATCHING IN SECTION 15.6. YOU AND PLANETIZEN EACH WAIVE THE RIGHT TO A JURY TRIAL.

Public injunctive relief. If you seek public injunctive relief (relief whose primary purpose and effect is to prohibit unlawful acts that threaten future injury to the general public), and a court determines that such relief cannot be waived under applicable law, that request (and only that request) will be decided by a court in Los Angeles County, California, after all individual Claims are arbitrated, and will be stayed until then. All other Claims and requests for relief will be arbitrated individually.

If a court finds this Section 15.7 unenforceable as to a particular Claim or request for relief, that Claim or request (and only that one) will be severed and decided by a court in Los Angeles County, California, after all other Claims are arbitrated, and will be stayed until then.

15.8 Your Right to Opt Out. You may opt out of the agreement to arbitrate in this Section 15 by emailing [email protected] within 30 days after you first agree to these Terms (or, if you agreed to an earlier version, within 30 days after this version is posted). Your email must include your name, the email address associated with your account (if any), and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms, including the jury trial waiver in Section 15.7 to the extent permitted by law. Opting out of this version does not revoke any earlier agreement to arbitrate.

15.9 Changes to This Section. If Planetizen changes this Section 15, the change will not apply to any Claim for which Planetizen received a Notice of Dispute, or of which Planetizen otherwise had actual notice, before the change takes effect. Those Claims will be governed by the version of Section 15 in effect when the Notice was received. You may reject any material change to this Section 15 by emailing [email protected] within 30 days after the change is posted, in which case the most recent version you accepted will continue to apply to you.

15.10 Severability and Survival. Except as provided in Section 15.7, if any part of this Section 15 is found unenforceable, that part will be severed and the rest of Section 15 will remain in effect. This Section 15 survives the termination of these Terms, the closing of your account, and the end of your use of the Services.

16. General Terms

Revisions to the Terms. We may revise these Terms at any time by posting the revised version with a new "Last Updated" date. Revisions take effect when posted. For material changes, we will provide additional notice where the law requires. Your continued use of the Services after a revision takes effect means you accept it.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Waiver. If you do not comply with these Terms and we do not take immediate action, we do not give up any rights we may have, such as taking action in the future.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section is void.

Entire Agreement. These Terms, together with our Privacy Policy and any other policies posted on the Services, are the entire agreement between you and Planetizen regarding the Services and supersede all prior agreements and understandings.

Contact Information. If you have questions about these Terms or the Services, contact us:

Planetizen, Inc. 1308 E Colorado Blvd., Unit 3244 Pasadena, CA 91106 Course and account support: [email protected] Privacy requests, Notices of Dispute, and arbitration opt-outs: [email protected] Phone: (877) 260-7526 Website: courses.planetizen.com

Notice for California Users. Under California Civil Code Section 1789.3, California website users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.

ACKNOWLEDGMENT. BY USING THE PLANETIZEN COURSES SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.