About Planetizen Courses

How do Planetizen Courses work?

Planetizen's video courses are designed so you can access them at your own pace and from wherever you are. Our entire course library is accessible from one sign up, and you are welcome to jump around and watch only the videos that are of interest to you. Each course is divided into "bite sized" lengths and are dedicated to learning a specific task or topic. You are free to go back and review as much as you like.

How long does it take to complete a Planetizen Course?

This depends on the course and the learner. However, most courses are an hour long with lessons broken into 5 minute long videos.

How do I log in? How can I change my password?

Click LOGIN in the upper-right corner of the page. You will be taken to a new page to enter your User Account information. If you haven't yet created an account, click PRICING AND SIGN UP in the upper-right corner. If you have signed up and received an email with your login information, enter the username and password on the User Account page.

If you'd like to edit your password, click the LOGIN link to go to the User Account page. Click the "Request New Password" button. It will ask for your username or email address. Enter either one, then click the "Email New Password" button.

What if I just want to watch one course?

We think our courses are pretty great and you should check out others in our course library! You can cancel, downgrade or upgrade your plan at any time from your account dashboard after you sign up for a subscription.

Which courses are eligible for AICP CM credit?

Here is our current list of courses with AICP CM credits available: 

Can I teach for Planetizen Courses?

Yes. We welcome experienced instructors and new course proposals.

Billing Questions

What are my billing options?

Planetizen Courses are offered on a recurring billing basis. You can sign up for monthly or annually billed plans. We can also accommodate invoiced annual plan purchases for offices and schools.

How do I update my billing information?

You can update your credit card information from the "Billing info" tab located in your account dashboard.

Where can I find information on your subscription Fees, cancellation and refund policy?

Please review our subscription Fees, cancellation and refund policy.

How do I suspend or cancel my account?

View how-to on placing vacation hold or cancelling your subscription instructions.

I am interested in registering for Planetizen Courses, but I need to pay with a purchase order or check (not a credit card).

No problem. We can send you an invoice for annual plans. Please contact us and specify your full contact information, including mailing address and your email address. We will email to you an invoice. We will activate your Planetizen courses account within one business day after we receive payment for the invoice.

Can more than one person take the course for the same price (within the same firm)?

No. The course fee includes a license for one learner (person) to access the course from multiple locations (home, work, travel, etc.), as often as desired for the entire duration of the enrolled session. It's not fair to the course instructor to allow multiple registrations under one license. The courses are priced affordably to hopefully make it possible for each learner to pay the course fee. The courses software system recognizes when multiple users are logged into the same account.

If not, could we get a group discount if there was enough interest?

Yes! Our group plan is a great way to save on training for the entire office. Learn more.

Technical Support

What are common solutions for technical problems?

If you are having trouble viewing the videos, please take the following steps.

1. First, let's make sure you can view videos. We use a service called Vimeo to deliver our courses. Please visit https://vimeo.com/23237102 and press the play button to confirm you can watch the sample video.

Still not working? Try this one. https://vimeo.com/user9732237/review/76649478/83489e8db8

2. If you cannot watch these videos, then there is a problem with how your device is playing videos, and you should check out Vimeo's Player FAQs here:
https://vimeo.com/help/faq/watching-videos/playback-issues

3. If you are able to watch the Vimeo sample videos but are still unable to view Planetizen Courses videos, please contact us. So that we can help resolve the problem as quickly as possible, please include you in your email:

 a. The video you are trying to watch and its URL
 b. The type of computer operating system (e.g. Windows 8) and web browser you are using to view the videos (e.g., Internet Explorer 11)
 c. Description of the issue
 d. What have you tried so far?
 e. If possible, capture a screen shot of what you are seeing, and include this in the email so we can see exactly what you're seeing.

What are the system requirements to view the videos?

For optimal performance, please use the most up-to-date version of one of these supported browsers: Chrome, Safari, Firefox, Opera, and Internet Explorer.

Make sure you have either the latest version of Flash running on your computer, or use a web browser with native HTML5 support .

Planetizen AICP Exam Preparation Class Info

Planetizen offers a convenient, self-paced, online preparation class with over 12 hours of video to help you successfully prepare for the exam. This class provides step-by-step,  interactive instruction that leads you through specific methodologies, lessons, exercises and hundreds of sample questions.

Join the thousands of students who have utilized the Planetizen AICP* Exam Preparation Class to prepare for the American Planning Association's AICP* exam.

  • 90% of students who took Planetizen's AICP* Exam Preparation Class in 2013 passed the test and became AICP certified.
  • The national pass rate for the AICP exam is only 64%.
  • Over 1/3rd of all successful AICP exam takers used our class to help them pass.

How do I purchase the AICP Exam Prep Class?

Due to the unique format, depth of content, and specific needs of those taking the AICP exam,  Planetizen's AICP Exam Preparation Class is available as a separate stand-alone offering from the Planetizen Store. You can sign up at  http://www.planetizen.com/store/aicp

Already enrolled in Planetizen’s AICP Exam Preparation Class?

To access your class, navigate to: http://classes.planetizen.com
You will be asked to login with the same credentials that were sent at the time of your registration.