FAQ

Planetizen's video courses are designed so you can access them at your own pace and from wherever you are. Our entire course library is accessible from one sign up, and you are welcome to jump around and watch only the videos that are of interest to you. Each course is divided into chapters of roughly 5 minutes in length and are dedicated to learning a specific task or topic. You are free to go back and review as much as you like.

There are two ways to access Planetizen Courses: a monthly or yearly subscription fee, or enrolling in one course for a three-month period. You will receive an email with your login and password shortly after you purchase access to the course(s). When your enrollment period has expired, you will receive a notice via email.

This depends on the course and the learner. However, most courses are broken into lessons/tasks of about 5 minutes a piece, and courses range in length from 1/2 hour to a full hour.

No. The course fee includes a license for one learner (person) to access the course from multiple locations (home, work, travel, etc.), as often as desired for the entire duration of the enrolled session. It's not fair to the course instructor to allow multiple registrations under one license. The courses are priced affordably to hopefully make it possible for each learner to pay the course fee. The courses software system recognizes when multiple users are logged into the same account.

If not, could we get a group discount if there was enough interest?

Yes! Discounts of 10% are available for five or more registrations. Discounts of 20% are available for 10 or more registrations. A registration includes a learner/course combination. If two learners each sign up for three courses, this would represent six registrations, and the learners would qualify for the 10% discount.

Click LOGIN in the upper-right corner of the page. You will be taken to a new page to enter your User Account information. If you haven't yet created an account, click PRICING AND SIGN UP in the upper-right corner. If you have signed up and received an email with your login information, enter the username and password on the User Account page.

If you'd like to edit your password, click the LOGIN link to go to the User Account page. Click the "Request New Password" button. It will ask for your username or email address. Enter either one, then click the "Email New Password" button.

Email any questions regarding course content or technical issues to courses@planetizen.com. We'll get back to you within 24 hrs.

Videos are viewable in the majority of web browsers. If you are having trouble viewing the videos, check to see that you're using one of the browsers listed below. You may need to upgrade your Flash player if you are viewing on a PC or Mac desktop. HTML5 playback will begin automatically on iPads, iPhones, Android, and other mobile devices.

Planetizen offers a convenient, self-paced online preparation course with over 12 hours of video to help you successfully prepare for the exam. The course provides step-by-step, progressive, and interactive instruction that leads you through specific methodologies, lessons, exercises and hundreds of sample questions. 

Due to the unique format, depth of content, and specific needs of those taking the AICP exam, you will need to sign up for the Planetizen AICP Exam Preparation as a separate product.

 You can login here: http://classes.planetizen.com

You can purchase the course here: http://www.planetizen.com/courses/aicp

If you are currently enrolled in any of these Planetizen Classes, you will continue to have access to your class until your enrollment term expires.

• PLAN-110: Introduction to Historic Preservation Planning
• PLAN-115: Transit Oriented Development Toolbox
• PLAN-120: Census 2000, Census 2010, Factfinder, ACS, and Understanding Growth
• PLAN-130: The Australian Planning System for Overseas Planners
• PLAN-180: Preservation and Sustainability
• PLAN-310: AICP* Exam Preparation Course
• ECON-201: Economic Thinking for Planners and Developers
• TECH-125: Technology for Planners

To access your course

1. Go to: http://classes.planetizen.com

2. You will be asked to login with the same credentials that were sent at the time of your registration.

You can view our subscription Fees, cancellation and refund policy here.

No problem. Please contact us at courses@planetizen.com and specify the exact course (and options, if you are ordering the AICP preparation course), and your full contact information, including mailing address and your email address. We will email to you an invoice. We will activate your Planetizen courses account within one business day of the time receive payment for the invoice.