Planning is a technical profession by training. Most planning directors and other managers get their positions by being good planners first, and good managers second (if at all). Learning how to manage staff can be a challenge for people who may be very good at subdivision review, or long range planning, but have not had much experience or training in how to motivate people. Add to that the extra challenges of a public office—limited control over pay raises and union involvement in labor relations to name just two—and its clear a whole new set of skills is needed.
At the end of this course, you will understand how to motivate and inspire staff; what steps to take to deal with unmotivated personnel; and how to manage an office as part of a larger organization.